Frequently Asked Questions

  • How do our classes work?

    We offer live classes throughout the week for English, Maths, and Science, covering ages 3 up to GCSE level. Each live lesson is followed by homework and revision notes to help reinforce learning. Students are expected to attend the live sessions or catch up with the recordings if they are unable to join live. They should use the revision notes to review the topic before completing their weekly homework. At the end of every topic, students will complete an assessment to check their understanding.

  • Do students take an assessment before starting?

    Yes, all students take an assessment in English, Maths, and Science to determine their current level and which class they should join.

  • Where does my child start?

    This is a common question. The most important thing is that your child knows which level of classes they should join. We recommend students not worry about the number of lessons on the dashboard—it can look overwhelming at first, but there's no need to stress. All our lessons are recorded and uploaded, which means students can always go back and review. We teach every chapter from the ground up, so no prior knowledge is expected. If a chapter is needed as a prerequisite, we let students know in advance so they can either review it or join a quick revision session. That way, everyone stays on track.

  • How do I keep track of progress?

    We provide weekly homework, exam-style questions during the live lessons, and an end-of-topic assessment to reinforce and check understanding.

  • What if I miss a live class?

    All lessons are recorded and uploaded. The most recent session is always at the top, just below the live class section. It’s labeled “Previous Session” followed by the chapter title we’re currently working on. If a student joins midway through a chapter or misses a class for any reason, it's important they catch up on the missed lessons to stay on track with the current material.

  • How can I find the homework?

    We assign weekly homework for each subject, along with revision notes for every lesson. During live lessons, we also focus heavily on exam-style questions to reinforce and solidify students' understanding.

  • What do I do if I have more than one child?

    At NazHafs, the second child gets 50% off, and any additional children get 75% off. Create a separate account for each child, then contact Student Services via WhatsApp (+44 7496017811) or email (info@tutor365.net) for your discount code. Each child needs their own account to track progress and complete assessments without overlap.

  • Can I cancel at any time?

    Yes, the responsibility for cancelling is entirely yours. You can cancel at any time with no notice required. Please copy and paste the link below into your browser to view our full terms and conditions. https://www.nazhafs.com/pages/terms